How We Handle Your Data

Who controls your data

Upper Glass Cleaning Services is the data controller for the information we collect. Contact: upperglasscs@hotmail.com | 07773 389174.

Data we collect

• Contact details: name, email address, phone number.
• Service details: property address, access instructions, service history, photos taken to evidence work.
• Communication records: messages, emails, quotes, and invoices.
• Website data: basic technical information such as IP address, browser type, and pages visited (used for security and performance).

How we use your data

• Provide quotes, schedule visits, and deliver the services you request.
• Send confirmations, updates, and service reminders.
• Manage invoices and payments.
• Improve our services, respond to questions, and handle complaints.
• Protect our business and prevent fraud or misuse of our systems.

Legal bases for processing

• Contract: to provide the services you request.
• Legitimate interests: to run and protect our business, keep records, and communicate with you about your service.
• Consent: where you choose to receive optional updates or allow us to use photos for marketing.
• Legal obligations: to comply with tax, insurance, and safety requirements.

Sharing your data

• Service providers such as email, hosting, and payment processors who help us operate our business.
• Third parties when required by law, regulation, or to enforce our agreements.
• We do not sell your personal information.

Data storage and retention

• We keep personal data only as long as necessary for the purpose collected and to meet legal, accounting, or insurance requirements.
• Service records and invoices are typically retained for up to seven years.
• Photos used solely for quality assurance are kept for a limited period and deleted once no longer needed.

Cookies and website data

• We use only essential or minimal analytics cookies to operate and secure the site. If we introduce additional cookies, we will update this policy and provide choices.
• Standard server logs may capture IP address, browser type, and pages visited to help diagnose issues and keep the site secure.

Security

We use reasonable technical and organisational measures to protect your data. No system is completely secure, so please contact us immediately if you suspect misuse of your information.

Your rights

• Access, correction, or deletion of your personal data.
• Restriction or objection to certain processing.
• Data portability where applicable.
• Withdraw consent where processing is based on consent (for example, marketing photos).
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact upperglasscs@hotmail.com.

International transfers

Your data is stored in the UK or EEA where possible. If a supplier stores data elsewhere, we use appropriate safeguards such as standard contractual clauses.

Children

Our services are aimed at adults. We do not knowingly collect personal data from children.

Updates to this policy

We may update this policy from time to time. We will post the latest version on this page with the updated effective date.

Contact

Questions about this policy or your data? Email upperglasscs@hotmail.com or call 07773 389174.